ITIL V.4 Foundation ( 3 Days )

Explore Training Details Below

Silabus

Duration : 08.30 - 16.30 WIB

Making Standards and EA Work for Digital Transformation

We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is characterised by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. It is an increasingly fast paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do and ready to adopt new ways of working to succeed.  

ITIL 4, through its framework, helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.

ITIL 4 expands previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.  

ITIL 4 supports the existing investment that people and organizations have made into ITIL, as it is an expansion on the existing framework. That investment is protected because ITIL 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Key Takeaways

Upon completion of this course, participants would be able to:

  • Understand service management as a practice
  • Understand the service value system
  • Understand the roles, functions and models in service management
  • Apply key principles, concepts and processes to an IT service


Who Should Attend

IT professionals with at least one year of working experience in the development, execution or management of IT services; ranging from IT applications, IT infrastructure and IT support. 

 

Agenda

Day 1

•  IT Service Management in the modern world

•  About ITIL 4

•  The structure and benefits of the ITIL 4 Framework

    – The ITIL Service Value System

    – The Four Dimensions Model

•  Value and value co-creation

•  Organizations, service providers, service consumers and other stakeholders

•  Products and services

•  Service Relationships

•  Value: outcomes, costs and risks

•  The Four Dimensions Model

    –  Organisations and People

    –  Information and Technology

    –  Partners and Suppliers

    –  Value Streams and Processes

•  Opportunity, Demand and Value

 

Day 2

The ITIL Guiding Principles

•  Governance

•  Service Value Chain

•  Continual Improvement

•  ITIL Management Practices (High-Level)

    –  Information security management

    –  Relationship management

    –  Supplier management

    –  IT asset management

    –  Monitoring and event management

    –  Release management

    –  Service configuration management

    –  Deployment management

•  ITIL Management Practices (Deeper Dive)

    –  Continual Improvement

    –  Change Control

    –  Incident Management

    –  Problem Management

    –  Service Desk

    –  Service Level Management

    –  Service Request Management

 

Day 3

•  Recap

•  ITIL4 Practice Exams

•  ITIL4 Foundation Exam (Paper-based)

Trainer : Spectracentre Trainer Team

Tanggal Training

Rabu - Jum'at , 28 Agustus 2019 - 30 Agustus 2019

Investasi

Rp.6,000,000

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