Training Correspondence Skill: Business Letter and Email Handling ( Delivered in English )

Duration : 2 Days (08.30 - 16.30 WIB)

Who is suppost to be joint: 
All staff in all Division who need to up grade skills

Background

In a bussiness, correspondence activities or lettering is important to share information or strong request info. Event in coomunication internal or external, it will be effective if used the right by langguage and correct. In the relation by communication external, a letter is a image of company on the pepper, and picture of logo company, a letter to write down by correct and proper it is like explenation of style company, by honour, proud and aware to used hight compentention of a Company. Style in corespondence in  buissiness not to statis.

Year by year, the composion style of letter re changed beside of used the person to improved condition. So it is important for secretary or administration staff to know and understand well, by composistion or message in effective and up date.

MATERIAL TRAINING

Correspondence Skill: Business Letter

1. Deliver
• Pointing, style, and letter of function
• In effective of letter
• Mapping of business letter.
2. Standard letter in Bahasa Indonesia
• Parts of letter
• Desisgn of part letter
• Proses writiing down a letter in effective.
• Langguage of letter in right and correct.
• Style writting of letter.
3. Letters in English style
• Parts of business letters
• Design/format of business letters
• Grammar and English correspondence phrases (How to write the heading, the date, the opening, the body, and the closing of a business letter well )
• English Correspondence case study (with samples business letters)

Correspondence Skill: Email Handling

1. Point of principle and design e mail.
2. Strong and less of letter and how to handle of it.
3. Etiquete sending and receipt email.
4. Selecting of words or corespondence in the rightplace in discussion at email.
5. To take guaranteed of positif expresion by email in style NLP.
6. Tecknik to make emailin professional by personal touch
7. Practice to make email by wording and right expression.
8. How to know personal style by email.
9. How to read style and caracter person by received email from them.
10. Type of  complain and how to handle it.
11. How to respond complaint by email.
12. Technique empaty due read the email.
13. Type VAK (Visual, Auditory, Kinaesthetic) in comunication.
14. How to handle email by VAK in correct and style.
15. Trial to used style VAK in email.
16. To know caracteristic syle in the read of email .
17. Respond email as a style of sender.
18. Practice.

Trainer : Spectracentre Trainer Team